FAQ

get answers to your questions and read about our studio policies

Studio Policies

Thank you for choosing Mint Room Studios, we kindly ask all guests to adhere to the following guidelines to ensure everyone’s experience is smooth and enjoyable.

Please treat our studio with the same care you would your own. Your cooperation in maintaining a professional and respectful environment is greatly appreciated.

After your session, we request that you leave the rooms in a clean and tidy condition. This not only reflects positively on your team but also helps us maintain a pristine studio for all our clients.

Your adherence to these guidelines is crucial for the continued success of Mint Room Studio. Failure to comply may result in loss of future access or additional cleaning fees. We appreciate your understanding and cooperation in making Mint Room Studio a welcoming space for all.

Mint Room

Address

Mint Room Studios is located inside Junction’s Clock Factory Building at 300 Campbell Avenue, Units 300, 301 and 212.
The closest main intersection is Lansdowne and Dupont.

Parking

There is free street parking along Campbell Avenue, just south of the Mint Room Studios building. Please note that parking directly in front of the Clock Factory building has a one-hour limit on weekdays. If your photoshoot is longer than 1-hour Mon-Fri, we suggest that you park on Symington Avenue (west of Campbell), or on Campbell Avenue, south of Antler Street, or on Antler Street itself.

Accessing studios

Please go to Unit 300 to check in and complete our general liability waiver.

We recommend arriving 15 minutes early so that you can check in with our attendant, get Wi-Fi details, and find out where our bathrooms and change rooms are located.

If your studio booking is in Unit 212, we suggest that only person comes to Unit 300 to check in and the rest of your party waits downstairs in Unit 212 for the attendant to open studio doors.

Elevator

The freight elevator is for equipment only and is shared with the building which means it is available on a first-come-first-serve basis. Upon arrival, please call the on-site attendant at 647-977-2793 and they will be happy to assist you in calling the elevator and sending it to the desired floor.  If the attendant is not immediately available or attending to another guest, please allow them time to be able to assist you.  We suggest that you send us a note at [email protected] or give us a call prior to arrival with your expected time in order to avoid delays.

The size of the elevator is 4 x 7 feet.

For safety reasons, the freight elevator cannot carry passengers unless they are in wheelchairs, as it is “equipment only usage”. Visitors need to use the stairs to access the studios on the 2nd and 3rd floors.  A staircase behind Hale Coffee is a smaller staircase that may be easier to take with children.

Customers are responsible for loading and unloading their belongings into the elevator due to liability issues. 

Is there an attendant on site?

Our friendly studio attendants are eager to assist you with any inquiries! You can easily find them behind the reception desk in Unit 300. 

If you need us to adjust the room temperature, borrow a heater or steamer, please let our attendants know and they will be happy to assist.

Restrooms

Our restrooms are located in the 3rd floor and 2nd floor building hallways.

Please grab a key by the studio entrance doors in Units 300, 301 and 212.

Loading / Unloading

300 Campbell does not have a dedicated loading dock. For load-in, please pull up by the main entrance at 300 Campbell and give us a call at 647-977-2793 so that our studio staff can bring down the freight elevator.

Preto Loft

Address

Preto Loft is located across from the Museum of Contemporary Art (MOCA) at 213 Sterling Road, Unit 212.
The main intersection is Lansdowne and Bloor.

If you need assistance operating the elevator, please call our team at 647-560-4410.

Parking

The entrance and visitor parking is found on the north side of the building. There are two labeled visitor parking spots located to the left of the main entrance on the north side of the building.

If those are both taken, you are welcome to use the 2 Preto Loft parking spots with parking passes that you can request at the front desk.

There is also free street parking along Perth Avenue and a paid underground parking lot across the street at 158 Sterling.

Accessing studios

Once you enter from the main doors inside the parking lot, please take the black staircase located in front of you (or freight elevator) to Unit 212 which you will find on your left at the top of the stairs. There are doors to your left to enter the studio. 

We recommend arriving 15 minutes early so that you can find parking, check in with our attendant, get Wi-Fi details, and find out where our bathrooms and change rooms are located.

Elevator

Entrance to freight elevator is located between the restrooms on the first floor, a couple of steps away from the loading doors.

 

Is there an attendant on site?

Our friendly studio attendants are eager to assist you with any inquiries! You can easily find them behind the reception desk in Unit 212. 

If you need us to adjust room temperature, borrow a heater, or steamer, please let our attendants know and they will be happy to assist you.

Restrooms

The washrooms are located down the hall from Unit 212 to your right of the top of the stairs coming from the main entrance. 

Loading / Unloading

Preto Loft has a dedicated loading area at the back of the building.  To find the loading entrance, please continue driving past visitor parking until you see metal doors on the right with a sign “entrance”.  The freight elevator is located to the right of the doors, just steps away from the entrance. If you need assistance finding the loading area, please call our team at 647-560-4410.

General Questions

Lighting and Equipment

We are a natural light studio and our light is weather dependent.  

We have backdrops for rent at $25 per use.  See the range of colours offered here. 

We  have lighting equipment for rent, which includes spotlight and modifiers and continuous light and modifiers.  Get more information about our lighting equipment here.

If you require special lighting, you can also visit filmplus.ca, which is about a 2-minute walk from Mint Room the studio.

What if I damage or break something?

In the unlikely event that any items are broken or damaged during your booking, please inform our on-site attendant immediately.  Please note that broken or damaged items will be charged on-site or invoiced accordingly. To avoid any unnecessary charges, we encourage you to report any issues as soon as possible. Our on-site attendants check the studios before and after each booking to ensure that everything is in good condition, but your prompt reporting is crucial in helping us maintain our standards and provide the best possible experience for all of our clients

 

Lost and found

Please ensure to bring all your belongings into the studio with you, our staff is not responsible for any items left in the common area or in studio rooms.

If we find anything left behind, we will keep it in our lost and found box for 30 days. You can call to speak to the attendant on duty if you believe an item may be in out lost and found. 

Bookings and Cancellations

How do I make a booking?

At Mint Room Studios, we make booking your photography session easy and convenient with our online scheduling system available at mintroom.ca. Our online calendars are regularly updated to reflect the latest availability and pricing of our services.

Please note that our online bookings are strictly for photography services only. If you’re planning on hosting an event at Mint Room Studios or Preto Loft, or shooting video content with sound, kindly send us an email at [email protected] for pricing and availability.

What is inside my booking confirmation emails?

Once you have booked your photography session, you will receive several emails from us. The first email, “Your Booking Order and Payment Details,” is your official invoice with Mint Room Studios, including our HST number, which you should keep for your records.

The second email you’ll receive is the “Booking Confirmed – Order Number XXX” email, which confirms the details of the room(s) you have booked, including our studio rules, check-in information, and building access code. You will receive this email for each room that you book.

If this is your first time booking with Mint Room Studios, you will receive a third email titled “Your New Customer Account,” which contains your user details and password. If you cannot find this email in your inbox, please check your spam folder. We recommend that you log in at mintroom.ca/appointments to verify that your appointments are listed in your account. You can also use this account to cancel your appointments if required.

Can I book multiple rooms or the entire studio space?

Both Mint Room Studios and Preto Loft locations provide the flexibility to book individual rooms or multiple studios for your convenience. Our online scheduling system allows you to easily select and reserve multiple studios based on your preferred dates and times, with a 1 hour minimum in each studio.

If you wish to book the entire studio, kindly get in touch with our Operations team at [email protected], and they will assist you in making the necessary arrangements.

When do I get access to the studio if I have already made a reservation?

Access to the studios is granted according to the start time of your booking.

To access the studio you have booked, simply arrive at the scheduled time and date. We recommend arriving 10-15 minutes before your session start time so that our on-site attendant can assist you with any setup or questions you may have. Your booking guarantees you access to the studio during your reserved time, so please ensure you arrive promptly to make the most of your session.

Can I get my hair and makeup done at the studio?

If you need a dedicated space to get ready prior to the start of your Mint Room photo shoot, we offer the option of booking a makeup table seat at Mint Room Studios or Preto Loft before your studio room booking begins. 

If you require a makeup table during your shoot, you have the option to rent the makeup table for the duration of your booking or request our staff to bring a folding table inside your studio room, free of charge. Each seat at the makeup table can accommodate up to 3 people, including the talent, makeup artist, and hairstylist.

The cost to rent a makeup table is $25/hour at Preto Loft or $40/hour at Mint Room Studios.

How can I extend my booking?

Your bookings can be extended online through your Mint Room Account 24 hours prior to your booking time: mintroom.ca/appointments by cancelling your existing booking and rebooking with new start and end times. You are required to re-book this way if you wish to take advantage of our weekday discounts which are based on the total number of hours booked at one time.

  • Log in to your account through the above link (if you do not remember registering or forgot your password, please click through the forgot password button).
  • Cancel your existing booking to receive a full studio credit which you can access automatically at checkout once you are logged in to your account.
  • Select your newly desired date and time (make sure the correct option is selected to use your studio credit instead of the credit card on file).

Please reach out to our Studio Operations team via email at [email protected] for any extension requests within 24 hours of your booking time.

 

How can I reschedule my boooking?

Your bookings can be rescheduled online through your Mint Room Account 24 hours prior to your booking time: mintroom.ca/appointments.

  • Log in to your account through the above link (if you do not remember registering or forgot your password, please click through the forgot password button).
  • Cancel your existing booking to receive a full studio credit which you can access automatically at checkout once you are logged in to your account.
  • Reselect your newly desired date and time (Make sure the correct option is selected to use your studio credit instead of the credit card on file).
How can I cancel my booking?

Your bookings can be cancelled online through your Mint Room Account 24 hours prior to your booking time: mintroom.ca/appointments. Please note that your studio credit does not expire. 

Step 1: Log in to your account through the above link (if you do not remember registering or forgot your password, please click through the forgot password button).

Step 2: Cancel your booking to receive a full studio credit which you can access automatically at checkout once you are logged in to your account. (Make sure the correct option is selected to use your studio credit instead of the credit card on file).

Please note:

  • Cancelling a booking with less than 24 hours notice can result in a day of cancellation. Please email us at [email protected] if you are trying to cancel with less than 24 hours’ notice.
  • No-show appointments will not receive any studio credit

 

Do you provide refunds?

We do not issue refunds as per our Studio Policy. In order to proceed with a booking, there will be a “no refunds” consent at checkout. 

We do, however, have a very flexible studio credit. You are able to claim your full credit through your Mint Room Account 24hrs prior to your booking time

What happens if there is a snowstorm and I cant make it to the studio?

We understand that unexpected weather changes can sometimes disrupt plans, and we want to make sure our customers are taken care of. Therefore, we are pleased to offer full studio credit for any day of cancellations affected by severe weather conditions or other natural disaster events.  If you need to make arrangements due to these circumstances, please don’t hesitate to contact our studio operations team at [email protected].

PETS

Is Mint Room Studios pet friendly?

We welcome pets at all of our locations!  

How do I bring a pet to Mint Room?

We ask that you email [email protected] if you would like to bring a pet to your photoshoot.

What is the pet fee?

In order to keep the studio free of allergens, we spend extra time cleaning the studios and removing pet hair after any photoshoots including a pet.  Cleaning fee is $50+hst.

There will be a $50 pet fee (up to 2 pets) associated with this request and a $300 preauthorized hold on your credit card.  A preauthorized hold will be collected upon arrival and then released within 2-5 business days, minus the pet fee, and any damages incurred.

SEASONAL INSTALLATIONS

What is a Seasonal installation?

Mint Room Studio and Preto Loft are widely acclaimed for their captivating seasonal decor installations. These carefully crafted installations with designers and set to a specific section of the studio. Please note that these installations are only available for a limited time and exclusively showcased within the studios.

The months of October to January, are our highly anticipated Holiday Season and many of our studios receive a Holiday installation during this time period. 

You can view our past and upcoming installations on our Decor Set-ups page.

Can I remove this from the studios if I don’t want it?

Once an installation is set up within the studio, it cannot be moved from its designated location. This placement is carefully curated by the designer to optimize lighting and positioning. Some setups may incorporate hanging features and decor pieces that are fixed in place, rendering relocation impossible.

If you are looking to book the studios without an installation, please reach out to our Studio operations team prior to book at [email protected] and they will be happy to assist you. 

Where can I find what installations will be within the studios?

You can view our past and upcoming installations on our Decor Set-ups page.

We also recommend keeping up with our social media accounts as you will see studio updates happening within the studio in real time on Instagram. Another option would be to subscribe to our email newsletter here.

Why is there a price difference between the regular studio setting and the decor studio setting?

If you looking to book a studio with a decor installation, you will notice a $10 increase in the hourly rate, which will be automatically adjusted at check-out. However, this price difference will only apply after the installation has been announced.

On the other hand, the Regular Studio setting pertains to the standard furniture and decor available for the selected studio, as displayed on our website.

MEMBERSHIPS

What is a Mint Room membership?

Mint Room Studios membership is automatically awarded as a perk to our clients based on the year to date spend in our studios. 

The membership is complementary and includes exclusive perks based on the specific membership tier. 

How do I become a member of the studio?

Members are automatically enrolled based on their yearly spend at Mint Room and Preto Loft. If you would like to activate a membership and haven’t purchased enough time yet in our studios, you can create future bookings or purchase studio credit, and start benefiting from the discounts and perks!

Once you have reached a yearly spend that qualifies you for a membership, you will be provided with a coupon code towards your future bookings that will be active as long as you maintain the spend that meets our membership criteria.  

We check the ongoing yearly spend status every 2 months and will send you a reminder a month prior to your coupon expiration.

Where can I see studio members?

To find our active members, simply visit our Artists page where you’ll find a comprehensive list of all our currently active artists.

Please note our artists operate independently from our studios, but they have extensive experience shooting in our spaces and can offer valuable insights. Don’t hesitate to reach out to them for a great start to your project!

 

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